At The Balcony Chiang Mai we respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect and use your personal data when you use our hotel services and when you contact our hotel, visit our hotel, or visit our hotel websites and other online profiles or listings belonging to The Balcony Chiang Mai.


At touchpoints throughout your guest journey, we collect Personal Data in accordance with the law, and to provide you with exemplary services. We may collect and process the following types of Personal Data about you:

  •  Name
  •  Gender
  •  Postal address
  •  Telephone number
  •  Email address
  •  Financial information (such as credit and debit card number or other payment data)
  •  Language preference
  •  Date and place of birth
  •  Nationality, passport, visa, or other government-issued identification data
  •  Important dates: birthdays, anniversaries, and special occasions
  •  Employer details (for business-related bookings)
  •  Travel itinerary, tour group, or activity data
  •  Prior guest stays or interactions, goods and services purchased, special service and amenity requests
  •  Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts
  • Data about family members and companions, names, and ages of children
  • Biometric data
  • Images, video and audio data via: (a) security cameras located in public areas, such as hallways and lobbies, in our properties; (b) employees working in the public areas of the hotel.

We may also collect information about your “Stay Preferences” that we use to make your current and future stays and experience with us more enjoyable, including information about your interests and other relevant information that we learn about you during your stay. This may also include any likes and dislikes about our services that you tell us about so that we can improve our services, and specific dietary, health restrictions or personal needs to ensure your wellbeing. We may also collect your “Personal Preferences,” that may include details of your special anniversaries (such as your birthday or wedding anniversary), what type of activities you prefer to take part in when staying with us, and your hobbies. Personal Preferences may also include details about who you usually travel with, their relationship to you, and your marital status.

If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Policy.


We may collect the following data when you interact with us online:

System Data: When you use both desktop and mobile devices to access the Online Services, we collect certain data through your browser or automatically through your device, such as your computer type, screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version and the name and version of the Online Services you are using.

IP Address: We also collect your IP address, a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address. 

Cookies and Similar Technologies on our Websites:

When you visit our website from either a desktop or mobile device, we may collect and use cookies.

You can learn more about cookies at:

In general, we use three different types of cookies:

  • Strictly Necessary Cookies: These cookies are necessary to enable the basic features of the website or app, such as providing a secure log-in.
  • Functional Cookies: These cookies allow our websites to remember your site preferences and choices you make on the site.  We also use functional cookies to facilitate navigation, to display content more effectively, and or to personalize your experience.
  • Analytics Cookies: Analytics cookies help us improve our website by collecting and reporting information on how you use it.


We will use your personal data to provide you with goods and services, and process payment for those goods and services. In order to do this, we may sometimes be required to provide your data to a third party, e.g. we may need to provide your payment information to a third party payment processor.

We do not use your data for marketing unless you give us permission to use your data in this way.  When you leave a public review of our hotel, online or otherwise, we construe that act as consituting permission to use that review information publicly, whether for marketing or other purposes.

We do not disclose your data to third parties except as necessary to provide you with goods and services, process payment, or as required by law.


Your use of this website constitutes your acceptance of this policy.

Need help?

Contact us at .